Active Operations Management

The Active Operations Management (AOM) method is transforming the world of service operations management by providing unprecedented levels of control over quality, productivity and service delivery.

AOM is a highly structured and disciplined approach to front line capacity planning and control. Organisations achieve startling improvements in the way work and time are matched across the whole of their operation – irrespective of the nature of the work.

Implemented in around 12 weeks, AOM raises productivity typically between 20% and 40%, delivers improved customer service and creates a more motivated and committed workforce.

AOM delivers a very rapid return on investment, typically enabling payback even before the implementation is complete.

Over 40,000 service industry operations staff are currently working under the AOM methodology across banks, insurance companies, government departments and other service industries throughout Europe, North America, Australia, Asia and Africa.