Active Operations Management

The Active Operations Management (AOM) method is transforming the world of service operations management by providing unprecedented levels of control over quality, productivity and service delivery...

AOM’s Core Solutions

The AOM Methodology

AOM methodology

AOM’s methodology has been developed specifically for clerical and service operations management environments. This is a highly focused management solution which tackles cost and efficiency issues to produce immediate results through practical, repeatable practices in the workplace.


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Coaching and Skills DevelopmentCoaching and skills development

AOM Transformation Coaches will provide on-site training and one-to-one coaching to the operations managers; typically senior managers, department managers and team leaders. Almost all of the training is carried out on-site at the workplace, which results in rapid integration of the AOM methodology into daily working practice.

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Operations Management Software – Workware™

Operations Management Software

Workware™ forms the backbone of the AOM Methodology and Coaching program. A web-based solution, usually hosted by AOM, Workware™ provides front line managers with a targeted set of tools to plan workloads, schedule resources and control productivity, utilization and costs.

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