AOMi provides a guaranteed, out of the box method, that gives our clients the visibility, control, tools, + management practices necessary to drive greater operational effectiveness + efficiency.
The Catalyst for Operational Excellence
By enabling the behavioral change of front line managers and staff within service operations, Active Operations Management (AOM) rapidly produces sustained productivity improvement of 10% to 40%+. The end result, AOMi is the catalyst for operational excellence.
It’s Simple, It Works and It Will Last.
“AOM does what they say. We achieved a 34% productivity improvement in one department and 17% over the whole of Customer Service and Operations. It’s simple, it works and it will last.”
- Nigel Adams, General Manager of Operations and Services, National Australia Bank
Far Exceeded Our Expectations
“The results in the 12 months since the implementation have been amazing – a huge improvement in customer service and a measurable increase in capacity of 49%. The results achieved have far exceeded our expectations.”
- Customer Services Manager, UK Insurance Company
AOMi believes that operational excellence is a beneficial competitive differentiator available to an organization because it is both a source of competitive strength and of cost savings. Operational excellence achieves significant and measurable performance improvements by focusing on the levers that improve productivity, quality and customer value.
AOM drives results fast, period. Our operations management solutions are first and foremost practical and easy to use, and our implementation method introduces AOM straight into the workplace. Results start to be delivered within the first 6-8 weeks. The range of productivity improvements we see are in within 10%-40%.